Refund and Returns Policy

Version 1.4 — Last updated: 21 September 2026

We want you to be happy with your order from The Little Stationery Shop. If something isn’t right, please get in touch and we will always do our best to help.

This policy explains how cancellations, returns, refunds and exchanges work for orders placed through the website. Nothing in this policy affects your statutory consumer rights.

Cancelling an online order

You have 14 days from the date your order is delivered to tell us that you wish to cancel your order or return an item.

Once you have notified us, you have a further 14 days to send the item back.

To notify us, email flic@thelittlestationeryshop.co.uk or use the contact form. Please include your order number and details of the item or items you wish to return.

Returning an unwanted item

Returned items should be:

  • unused, other than the reasonable handling needed to inspect them;
  • unmarked and in their original condition; and
  • packaged securely to prevent damage during return postage.

Please use the original packaging where possible or packaging that provides a similar level of protection.

You are responsible for taking reasonable care of the items until they are returned. If an item has been handled more than would reasonably be allowed when examining it in a shop, a deduction may be made from the refund to reflect any reduction in its value.

Items that cannot normally be returned

The right to cancel does not normally apply to:

  • personalised or custom-made items created to your individual specifications;
  • digital products once downloading or access has begun, where you expressly agreed to immediate access and acknowledged that this would end your cancellation right; or
  • any other item that is legally exempt from cancellation rights.

Choosing from standard options offered on a product page, such as a planner size, page style or notebook paper type, does not necessarily make an item personalised or custom-made.

These exclusions do not affect your rights if an item is faulty, damaged, not as described or supplied incorrectly.

How to request a return or exchange

  1. Email flic@thelittlestationeryshop.co.uk or use the contact form within 14 days of delivery. Include your order number and details of the item or items you wish to return or exchange.
  2. We will confirm the return instructions and, where applicable, send a returns label to the email address used for your order.
  3. Package the item securely and send it back within 14 days of notifying us.
  4. Please obtain proof of postage and keep it until your return has been completed. Proof of postage is usually available free of charge from Royal Mail counters.
  5. When the return arrives, it will be checked and your refund or exchange will be processed.

Please do not return an item without contacting us first, as this may delay your refund or exchange.

Return postage

If an item is faulty, damaged, not as described or supplied incorrectly, The Little Stationery Shop will cover the reasonable cost of returning it.

For unwanted items returned because you have changed your mind, we will confirm whether a prepaid returns label is available when you contact us.

Any return postage costs that you are required to pay will be explained before you send the item back.

Refunds

Approved refunds will be made to the original payment method.

Refunds will include:

  • the price paid for the returned item; and
  • the cost of the least expensive standard delivery option offered when the order was placed, where legally required.

If you selected a more expensive delivery service, such as an upgraded or express option, the additional delivery cost will not normally be refunded.

Refunds will be processed without undue delay and no later than 14 days after:

  • the returned goods are received; or
  • you provide evidence that the goods have been sent back,

whichever happens first.

We will normally process the refund within 1–3 business days after receiving the return or suitable proof of postage. Your bank or card provider may take additional time to show the refund on your statement.

Late or missing refunds

If your refund does not appear immediately:

  • allow a few working days for your bank or card provider to process it;
  • check the account connected to the payment method originally used; and
  • contact your bank or card provider if the refund is still not showing.

If you have done this and still cannot find the refund, email flic@thelittlestationeryshop.co.uk.

Sale items

Sale items purchased online have the same statutory cancellation and return rights as full-priced items.

Your statutory rights also apply if a sale item is faulty, damaged, not as described or supplied incorrectly.

Faulty, damaged or incorrect items

Please contact us as soon as possible if an item:

  • arrives damaged;
  • is faulty;
  • is not as described; or
  • is different from the item you ordered.

Include your order number, an explanation of the problem and photographs where these will help show the issue.

Depending on the circumstances and your statutory rights, we may offer a refund, replacement or another suitable solution. Return postage for faulty, damaged or incorrectly supplied items will be covered by The Little Stationery Shop.

This policy does not limit the rights provided by the Consumer Rights Act 2015.

Exchanges

We are happy to consider an exchange when an item is returned within the applicable return period and is in an appropriate condition.

If you ordered planner pages, planner sheets or planner inserts in the wrong size, they may be exchanged provided that:

  • you contact us within 14 days of delivery;
  • they have not been written on, marked, punched further or otherwise altered; and
  • they are returned securely within 14 days of notifying us.

If the replacement item costs more than the original item, you will need to pay the difference. If it costs less, the difference will be refunded.

If the requested replacement is unavailable, we will contact you to arrange an alternative or issue a refund.

Returning your parcel

Unless otherwise agreed, returns should be sent to:

The Little Stationery Shop
33 Curzon Road
Ashton-under-Lyne
Greater Manchester
OL6 6PS
United Kingdom

Please contact us before sending your parcel so that we can provide the correct return instructions.

If you have any questions about a cancellation, return, refund or exchange, email flic@thelittlestationeryshop.co.uk.

Change log

Earlier versions: Initial refund and returns terms used before formal versioning.

21 September 2026 — Version 1.4: Updated the return address; clarified the statutory cancellation and return periods for online orders; clarified the treatment of sale, personalised and digital items; added information about return postage, delivery-charge refunds and faulty or incorrectly supplied items; and improved the policy structure and wording.

05 December 2025 — Version 1.3: Policy reformatted; clarified exchange rules and planner insert returns; improved language and structure.