Version 2.1 — Last updated: 21 September 2026

1. About these terms

These Terms of Service apply when you use the website or place an order with The Little Stationery Shop.

Throughout these terms, “we”, “us” and “our” refer to The Little Stationery Shop. “You” and “your” refer to the person using the website or placing an order.

By using the website or placing an order, you agree to these terms. These terms should be read alongside the following policies:

Nothing in these terms affects your statutory consumer rights.

2. About The Little Stationery Shop

The Little Stationery Shop is an independent stationery business based in the United Kingdom.

Contact details:

The Little Stationery Shop
33 Curzon Road
Ashton-under-Lyne
Greater Manchester
OL6 6PS
United Kingdom

Email: flic@thelittlestationeryshop.co.uk

3. Using the website

You may use this website only for lawful purposes.

You must not:

  • misuse the website or attempt to gain unauthorised access to it;
  • knowingly introduce viruses, malicious code or other harmful material;
  • interfere with the security or proper operation of the website;
  • use automated systems to scrape or reproduce website content without permission;
  • submit false, misleading or fraudulent information;
  • use the website in a way that infringes the rights of another person; or
  • use the website for unlawful, abusive or fraudulent purposes.

Access may be suspended or restricted where reasonably necessary to protect the website, the business, customers or other users.

4. Age requirements

You must be at least 18 years old to place an order.

If you are under 18, an order must be placed by a parent, guardian or another adult who has permission to make the purchase.

5. Products

Every reasonable effort is made to describe and photograph products accurately.

Because many items are handmade, printed, cut or assembled individually, minor variations may occur between products. These can include small differences in:

  • colour;
  • positioning;
  • trimming;
  • dimensions;
  • print appearance; and
  • the placement of handmade elements.

These minor variations are part of the handmade nature of the products and do not normally mean that an item is faulty.

Colours may also appear slightly different depending on your device, screen settings and lighting.

Product measurements are approximate unless expressly stated otherwise.

6. Product availability

All products are subject to availability.

Placing an item in your basket does not reserve it. Occasionally, an item may become unavailable after an order has been placed.

If an item is unavailable, we will contact you and offer an appropriate alternative or refund the amount paid for that item.

We may discontinue products or change the products available on the website at any time. This will not affect an order that has already been accepted.

7. Prices

Prices are displayed in pounds sterling.

The price charged will be the price shown when the order is submitted, subject to the correction of obvious pricing errors.

Delivery charges, where applicable, will be displayed during checkout before the order is placed.

Prices, offers and promotions may be changed or withdrawn at any time. Changes will not affect orders that have already been accepted.

8. Discount codes and promotions

Discount codes and promotional offers may be subject to additional conditions, including:

  • a closing date;
  • a minimum order value;
  • limits on eligible products;
  • limits on the number of times the offer may be used; and
  • restrictions on combining the offer with another promotion.

Unless stated otherwise, only one discount code may be used per order.

Discounts have no cash value and cannot be applied retrospectively after an order has been placed.

We may withdraw or refuse a discount where it has expired, been used incorrectly or been obtained or shared contrary to its stated conditions.

9. Placing an order

You are responsible for checking that the information in your order is complete and accurate before submitting it.

After placing an order, you should receive an automated order-confirmation email. This confirms that the order has been received but does not necessarily mean that it has been accepted.

A contract is formed when we accept and begin fulfilling the order. If we cannot accept the order, we will contact you and refund any payment already taken.

We may decline or cancel an order where there is a reasonable reason to do so, including:

  • a product being unavailable;
  • an obvious pricing or description error;
  • suspected fraud or unauthorised payment activity;
  • an inability to deliver to the address supplied;
  • an unusually large quantity suggesting unauthorised resale; or
  • a breach of these terms.

If an order is cancelled after payment has been taken, the relevant amount will be refunded to the original payment method.

10. Payment

Payment must be made using one of the payment methods offered at checkout.

Payments are processed securely by third-party payment providers, which may include WooPayments and the payment networks supporting the method you select.

The Little Stationery Shop does not store complete payment-card details.

Payment services may be subject to the payment provider’s own terms and privacy information.

If a payment is declined, reversed or identified as potentially unauthorised, the order may be delayed or cancelled while the issue is investigated.

11. Account and order information

You must provide accurate and complete information when placing an order or creating an account.

This includes your:

  • name;
  • billing address;
  • delivery address;
  • email address; and
  • payment information.

You are responsible for keeping any account password confidential and for notifying us if you believe your account has been accessed without permission.

Information about how personal data is handled is available in the Privacy Policy.

12. Personalised and custom-made products

You are responsible for checking any names, wording, sizes or other personalised details before submitting an order.

Personalised or custom-made items will normally be produced using the information supplied with the order.

If you notice an error, contact us immediately. We will try to correct it if production has not started, but changes cannot be guaranteed once work has begun.

Cancellation rights may not apply to products made to your individual specifications or clearly personalised. Further information is available in the Refund and Returns Policy.

Choosing a standard option offered on a product page does not necessarily make an item personalised or custom-made.

13. Delivery

Orders are delivered in accordance with the Shipping Policy.

Delivery dates and times are estimates unless a delivery service is expressly described as guaranteed.

You are responsible for supplying a complete and accurate delivery address. If you notice an error, contact us as soon as possible.

The Little Stationery Shop remains responsible for the order until it has been delivered to you, or to another person or safe place that you have authorised.

14. Cancellations, returns and refunds

Your rights to cancel an online order and request a return, refund or exchange are explained in the Refund and Returns Policy.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

15. Faulty, damaged or incorrect products

Products must be as described, of satisfactory quality and fit for their intended purpose.

If an item is faulty, damaged, not as described or different from the item ordered, contact us as soon as possible.

Depending on the circumstances and your statutory rights, an appropriate solution may include:

  • a replacement;
  • a repair, where appropriate;
  • a price reduction; or
  • a refund.

Further information is available in the Refund and Returns Policy.

16. Intellectual property

Unless otherwise stated, the website and its contents belong to The Little Stationery Shop or are used with permission.

This includes:

  • original illustrations and artwork;
  • product designs;
  • photographs;
  • written descriptions;
  • branding;
  • logos;
  • graphics; and
  • website content.

Content may not be copied, reproduced, modified, distributed, sold or used commercially without prior written permission.

You may view the website and print or save reasonable extracts for personal, non-commercial use.

Purchasing a physical product does not transfer copyright or other intellectual-property rights in its artwork or design.

17. Third-party services and links

The website may use or link to services operated by third parties, including payment providers, delivery providers and social-media platforms.

We are not responsible for the content or availability of an unrelated third-party website. Following an external link is at your own discretion, and you should review the third party’s own terms and privacy information.

This does not remove any responsibility that The Little Stationery Shop has for fulfilling your order or protecting your statutory rights.

18. Website availability and errors

Reasonable efforts are made to keep the website available and its information accurate.

The website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.

If a product description, price, promotion, delivery charge or other piece of information contains an obvious error, we may correct it.

If an error affects an order you have placed, we will contact you before proceeding where reasonably possible. You will be given the opportunity to confirm the corrected order or receive a refund.

19. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory consumer rights; or
  • any other liability that cannot legally be excluded.

We are responsible for losses that are a foreseeable result of breaching these terms or failing to use reasonable care and skill.

We are not responsible for losses that could not reasonably have been foreseen when the contract was formed.

Products sold through the website are intended primarily for personal and domestic use. We are not normally responsible for business losses, including loss of profit, revenue, business opportunity or business interruption, arising from consumer use of the products or website.

20. Events outside reasonable control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control.

These may include severe weather, fire, flooding, transport disruption, industrial action, failures affecting utilities or communications, postal disruption, government action or other exceptional events.

Where such an event affects an order, we will take reasonable steps to minimise the delay and keep you informed. This does not affect your statutory rights, including your right to cancel where applicable.

21. Changes to these terms

These terms may be updated when the website, services, business practices or legal requirements change.

The version and last-updated date will be shown at the top of this page.

Changes will apply from the date they are published. They will not retrospectively alter the terms applying to an order that has already been accepted unless a change is required by law.

22. Severability

If any part of these terms is found to be unlawful or unenforceable, that part will be treated as removed only to the extent necessary.

The remaining terms will continue to apply.

23. No waiver

If we do not immediately enforce a provision of these terms, this does not mean that the right to enforce it later has been waived.

24. Governing law

These terms are governed by the laws of England and Wales.

If you live in another part of the United Kingdom, you may also benefit from mandatory consumer protections and bring proceedings in the courts available to you under applicable law.

25. Contact information

Questions about these terms or an order should be sent to:

Email: flic@thelittlestationeryshop.co.uk

Address:

The Little Stationery Shop
33 Curzon Road
Ashton-under-Lyne
Greater Manchester
OL6 6PS
United Kingdom

Change log

  • 21 September 2026 — Version 2.1: Corrected the version heading; updated the business address; replaced generic template provisions with UK-focused terms; clarified orders, payments through available checkout providers, handmade product variations, personalised products, delivery, statutory rights, intellectual property and liability; and aligned the Terms with the current Privacy, Shipping and Refund and Returns Policies.
  • 05 December 2025 — Version 2.0: Terms reformatted and simplified; aligned with the policies and branding in use at the time.
  • Earlier versions: Previous Terms used at launch and updated informally before formal versioning.