Shipping Policy

Version 1.3 — Last updated: 21 September 2026

This Shipping Policy applies to orders placed with The Little Stationery Shop for delivery within the United Kingdom.

Order processing

Items that are in stock are usually prepared and dispatched within 2–3 business days.

Business days are Monday to Friday and exclude UK Bank Holidays. Orders placed during weekends or Bank Holidays will begin processing on the next business day.

Processing times may occasionally be longer during busy periods, product launches or seasonal events. If a significant delay affects your order, we will contact you using the email address provided at checkout.

UK shipping options

Available delivery options are displayed at checkout and may depend on:

  • the size and weight of the order;
  • the dimensions of the parcel;
  • the delivery address; and
  • the Royal Mail services currently available.

Depending on the order, available services may include:

  • Royal Mail 1st Class;
  • Royal Mail 2nd Class;
  • Royal Mail Tracked 24; and
  • Royal Mail Tracked 48.

The delivery option shown at checkout will confirm whether the service includes tracking.

Tracked services allow you to follow the parcel’s progress but do not guarantee delivery on a particular date unless the service is specifically described as guaranteed.

Postage charges are calculated using the size and combined weight of the items in your basket. Packaging requirements may also affect whether an order is sent as a Large Letter or Small Parcel.

Estimated delivery times

Royal Mail delivery times are estimates and begin from the date the parcel is dispatched, not the date the order is placed.

Delivery estimates do not include:

  • the time needed to prepare and package the order;
  • weekends or Bank Holidays;
  • delays caused by severe weather;
  • disruption within the Royal Mail network; or
  • other circumstances outside the reasonable control of The Little Stationery Shop.

Although Royal Mail carries the parcel, The Little Stationery Shop remains responsible for ensuring that your order reaches you. If your parcel is delayed or does not arrive, please contact us so that we can investigate.

Order status and dispatch emails

Your order may move through several statuses while it is being prepared.

Processing means that payment has been received and the order is being prepared.

Completed means that the order has been prepared and fulfilled within the order system. Depending on when the status is updated, the parcel may still be awaiting its next available Royal Mail collection or drop-off.

Dispatched means that the parcel has been handed to Royal Mail or placed at an appropriate Royal Mail collection or drop-off point.

These dates may differ. For example, an order may be packaged during a weekend but not handed to Royal Mail until Monday, or Tuesday following a Bank Holiday.

Tracking information may not update immediately after the parcel has been dispatched. This does not necessarily mean that Royal Mail has not received it.

Free UK shipping

Free UK shipping is available on orders of £30 or more after discounts have been applied.

The Royal Mail service used for free shipping will be shown at checkout. The available service may vary depending on the size, weight and contents of the order.

Tracking will only be provided where the shipping option shown at checkout is described as a tracked service.

The £30 threshold applies to the value of the products after discounts and before any separately charged delivery costs.

Delivery addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at flic@thelittlestationeryshop.co.uk. We will try to amend the address if the parcel has not yet been dispatched, but changes cannot be guaranteed once an order has entered the dispatch process.

If an order is returned because the address supplied at checkout was incomplete or incorrect, we will contact you to discuss redelivery. Additional postage may be required before the order can be sent again.

Delayed delivery

Occasional postal delays can occur, particularly during busy seasonal periods, severe weather or disruption to the Royal Mail network.

If your order has not arrived within 10 working days of dispatch, please email flic@thelittlestationeryshop.co.uk with your order number.

We will check the available delivery information and, where appropriate, raise an enquiry or claim with Royal Mail. We will work with you to provide a suitable resolution if the parcel is confirmed as lost.

Customers are not responsible for pursuing Royal Mail directly for parcels sent by The Little Stationery Shop.

Missing parcels

If tracking shows that a parcel has been delivered but you cannot find it, please:

  • check around the delivery location;
  • check any nominated safe place;
  • ask other members of the household;
  • check with immediate neighbours; and
  • review any delivery photograph or tracking information provided by Royal Mail.

If the parcel still cannot be located, contact us as soon as possible so that we can investigate.

Damaged orders or missing items

If your order arrives damaged or an item is missing from the parcel, please contact us as soon as possible.

Include:

  • your order number;
  • details of the damaged or missing item;
  • photographs of the item, where applicable; and
  • photographs of the external and internal packaging.

Please retain the packaging while the issue is being investigated, as Royal Mail may require photographs or other evidence.

Depending on the circumstances, a suitable resolution may include a replacement or refund in accordance with the Refund and Returns Policy.

This does not affect your statutory consumer rights.

International shipping

The Little Stationery Shop does not currently offer delivery outside the United Kingdom.

International delivery may be introduced in the future when suitable and cost-effective delivery services are available and the applicable legal and product-compliance requirements can be met.

The website and this policy will be updated if international delivery becomes available.

Contact

If you have any questions about shipping or an existing order, email flic@thelittlestationeryshop.co.uk or use the website contact form.

Please include your order number when contacting us about an existing order.

Change log

  • 21 September 2026 — Version 1.3: Clarified processing and dispatch terminology; updated the free-shipping wording so that it reflects the service displayed at checkout; clarified estimated delivery times, delayed and missing parcels, delivery-address errors and responsibility for delivery; removed outdated international postage estimates; and improved the overall structure and wording.
  • 05 December 2025 — Version 1.2: Clarified UK shipping options, free-shipping rules and delayed-delivery guidance; added the damaged or missing items section.
  • Earlier versions: Initial Shipping Policy created and lightly updated before formal versioning.